Triggers Help Center:
→ Orders, Shipping + Delivery FAQs

+ I would like to cancel my order.

Once an order is placed and confirmed, it cannot be canceled or modified. Please be certain of your selection before finalizing your purchase.

+ I would like to return my order.

We do not accept returns on any purchases, including but not limited to product dissatisfaction or change of mind. Please make sure to select your items carefully, and feel free to contact us with any questions you may have before making a purchase.

+ I would like a refund on my order.

We do not offer refunds on any purchases. All sales are final. Please ensure that you have carefully reviewed your order before completing your purchase.

+ I received the wrong product.

Please contact us using our customer support portal within 30 days of receiving your order. We will work diligently to address the issue and provide a resolution.

+ My order came damaged.

Please contact us using our customer support portal within 30 days of receiving your order. We will work diligently to address the issue and provide a resolution.

+ When will I receive my order?

Delivery Time:

• The estimated delivery time varies depending on your location and the chosen shipping method.
• For customers within the European Union (EU), the estimated delivery time is typically 1-2 weeks.
• For international customers outside the EU, the estimated delivery time is typically 2-4 weeks.
• Please note that delivery times may be affected by factors beyond our control, such as weather, customs, or holidays.
• You will receive a tracking number once your order is shipped, allowing you to monitor the status of your delivery.

Shipping Updates:

• We provide email updates regarding the status of your order, including tracking information with every order, to keep you informed throughout the shipping process.

+ How do you process your deliveries?

Shipping Method:

• We work with a trusted delivery partner to ensure the safe and timely delivery of your order.

International Shipping:

• We are pleased to offer international shipping to our customers around the world.
• International shipping times and costs may vary, and any customs fees or import duties are the responsibility of the recipient.
• For international customers outside the EU, the estimated delivery time is typically 4-6 weeks.

+ What is your order processing timing?

We strive to process and ship your order as quickly as possible. Orders are typically processed within 3-5 business days from the date of purchase.

Please note that this processing time does not include weekends or holidays.

+ How much will it cost to ship my order?

Shipping costs are calculated based on the shipping method selected, the destination of your order, and the weight and dimensions of the products. You will see the shipping cost at checkout before finalizing your purchase.

+ I’m having issues with the delivery of my order.

If you experience any issues with the delivery of your order, please contact our customer support team using our customer support portal as soon as possible. We will work diligently to assist you in resolving any delivery-related concerns.

+ Customs Duties and Import Taxes (International Orders):

Orders outside of of EU may be subject to customs duties, import taxes, or other fees imposed by their country's customs authorities. Customers are responsible for any customs and import taxes that may apply when the shipment arrives to it’s destination. We not responsible for delays due to customs.

We have no control over these charges and unfortunately cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Our advice is to contact your local customs office for more information on the current charges.

We recommend checking with your local customs office for information on applicable duties and taxes before placing an international order. Customers are responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.